Privacy

Who Are We?

Our website address is: https://floor-land.co.uk/.

The following explains our responsibilities regarding your order with us and how your transaction will be managed. It’s not particularly interesting to read but it is important for you to understand these terms & conditions when you use our services.

This website is owned by Floor Land LTD, a company registered in England and Wales. Company no. 14611808. For the purposes of the Data Protection Act 1998, the Data Controller is Floor Land LTD (info@floor-land.co.uk).

Summary

Here at Floor Land Ltd, we know that you care about the information you share with us, and we are committed to keeping your data safe and secure.

Your Rights

You have the following rights under the GDPR, which this policy has been designed to uphold:

• The right to be informed about our collection and use of personal data
• The right of access to the personal data we hold about you (see section called Opting Out)
• The right to rectification if any personal data we hold about you is inaccurate or incomplete (please contact us using the details throughout this privacy policy)
• The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (We only hold your personal data for a limited time, as explained in the section called: What personally identifiable information do you collect and how is it used?)
• The right to restrict (i.e. prevent) the processing of your personal data
• The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation)
• The right to object to us using your personal data for purposes
• Rights with respect to automated decision making and profiling.

Our Commitment to you:

• If you don’t want us to contact you for marketing purposes, we won’t.
• We collect information to allow you to place orders with us and we will communicate with you in connection with any order which you have placed, including communication emails such as order confirmations.
• We never sell your information to third parties.
• Newsletter subscribers can unsubscribe at any time, using the ‘Unsubscribe’ link included in each email.
• Any data shared with us as part of an enquiry or ‘Contact Us’ form will only be used for the purposes of responding to your enquiry and will not be shared with any third parties. We will also not use any data shared with us as part of an enquiry or ‘Contact Us’ form, for marketing or sale purposes.

What personally identifiable information do you collect and how is it used?

When you visit, register or order products or services on https://floor-land.co.uk/ you may be asked to provide certain information about yourself including your name, email address, home or business address and other information. We will not collect personally identifiable information from users while they use the web site unless they voluntarily provide it to us or authorise us to collect such information. Users may provide other information about themselves, in addition to the mandatory personal information (hereafter “Voluntary Information”).

We may use the information you provide to:

1 Operate and manage our web site.2 Enable you to participate in interactive features of our service, when you choose to do so.3 Provide products/services that have been requested by you.4 Respond to other inquiries or requests by you.
5 Provide you with information about specials, sales or new products or services that we will introduce in the future, providing you have given us your consent. We will always give you the chance to unsubscribe from any marketing communications by providing an unsubscribe link.

To provide the best services, we may disclose your name on certain pages at floor-land.co.uk. We may also disclose personally identifiable information in the establishment or exercise of legal rights or defenses against legal claims, to comply with applicable laws or regulations, to comply with a valid legal process, such as a search warrant, subpoena, or court order or to investigate suspected fraud or a violation of our Terms and Conditions.

We will never sell user information to any third-party except in connection with the sale or merger of the company or the division responsible for such services provided.

We do not keep your personal data for any longer than is necessary considering the reason(s) for which it was first collected. Data will therefore be retained for the following periods.

• Beyond the length of the business relationship should you wish to receive continued communication from us.

What non-personally identifiable information do you collect and how is it used?

We collect and track certain non-personally identifiable information, including, but not limited to, IP numbers and browser type, access times, domain names, usage habits and other information which does not specifically identify any individual. We do this to provide a visitor to our website with a better experience, for example, the features, functionality and content of our pages and advertising.

What about Cookies?

We use cookies when you visit our site. There are four main types of cookies – here’s how and why we use them.
(1) Site functionality cookies – these cookies allow you to navigate the site and use our features.
(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your user experience.
(3) Customer preference cookies – when you are browsing or shopping on our site, these cookies will remember your preferences (like your location), so we could make your future experience as seamless as possible, and more personal to you.
(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future. If you want to delete any cookies that are already on your computer, the “help” section in your browser should provide instructions on how to locate the file or directory that stores cookies.

Further information about cookies can be found at www.aboutcookies.org. Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site.

Does Floor Land LTD have a newsletter?

We may send out a Newsletter via email (hereinafter “Newsletter”) however you will only receive this if you have specifically said you’re happy to. In these Newsletters, we may inform you about new features from us and updates we’ve made to your website.

Users may choose to unsubscribe from the Newsletter at any time by clicking on the unsubscribe link or sending an email to Customer Service at info@floor-land.co.uk

Opting Out

If you want to unsubscribe or opt-out of communications from us, either click the unsubscribe link in our communications or send an email to info@floor-land.co.uk We will respond within 48 hours. You cannot opt out from notification emails pertaining to any order, but we will not use your information for any other purpose unless you have given us consent to do so.

You are entitled to see the personal information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us at info@floor-land.co.uk. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you, but we may at our discretion waive this charge. We aim to respond to you within 14 days.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, and the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Data Security

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction, and damage. We will retain your information for a reasonable period or if the law requires or permits.

We require that our advertisers and partners ensure the security of the data that users provide to them, however, in the event of a breach of their security measures, you agree that we will not be liable for any losses or damages.

We limit access to personal information about users to employees, for whom we believe it is necessary to provide products or services.

SMS Privacy Policy

Last Updated: November 24, 2023

1. Introduction. We at Floor Land Ltd believe in protecting the security and confidentiality of your personal information. This SMS Privacy Policy (the "Policy") discloses our policies regarding the collection, use, maintenance and disclosure of your personal information obtained in connection with your participation in the SMS messaging service (the "Service"), that we make available to you through a third party provider. This Policy only applies to the personal information obtained in connection with the Service. By opting into and using the Service, you agree to be bound by the terms of this Policy.
2. Personal Information. “Personal information” is data that identifies, relates to, describes, can be used to contact, or could reasonably be linked directly or indirectly to you. For purposes of this Policy, there is no meaningful distinction between the terms “personal information” and “personal data.”
1. Personal Information Collected When You Opt-In. When you opt-in to the Service, we collect the following items of personal information directly from you:

1. Your name
2. Your phone number

1. Personal Information Collected from Service Provider. We collect the following items of personal information from the third party provider when you use the Service:

1. The content of any text messages that you send us
2. The details of messages you send, such as the time and date of the message

• Your messaging history

1. Personal Information Automatically Collected. Through your use of the Service, we automatically collect the following items of personal information directly from you, including usage details, IP addresses, information collected through cookies, operating system information, web browser details, web beacons, and other tracking technologies.
2. Other Personal Information Provided by You. We also collect other items of Personal Information voluntarily provided by you including, but not limited to, contact information provided in connection with an inquiry, comments and other feedback
1. No Sale of Personal Information. We do not sell or rent the personal information obtained in connection with the Service to other companies or individuals.
2. Use of Personal Information. We use your personal information:
1. To deliver the Service to you.
2. To communicate with you regarding inquiries, or otherwise provide customer service.
3. To maintain and support the Service.
4. To personalize how you experience the Service.
5. To improve the overall experience of the Service.
6. To analyze the Service.
7. To create de-identified personal information to be used by us.
8. For any other purpose that you consent to.
3. Disclosure of Personal Information to Third-Parties. We disclose the personal information we collect in connection with the Service for the following purposes:
1. To provide the Service. We share your personal information with third party service providers to help us provide the Service to you. These third parties are contractually obligated to use your personal information only for the limited purposes the personal information was disclosed for.
2. With our affiliates. We may share your personal information with third parties that share common ownership with Floor Land Ltd, but only for the purposes described above.
3. For reasons you consent to. We may share your personal information with third parties for any reason if we obtain your consent before doing so, or if you specifically direct us to share your personal information.
4. In the event of a corporate transaction. We may disclose or transfer your information to a third party if we sell, transfer, divest, or disclose all or a portion of our business or assets to another company in connection with or during negotiation of any merger, financing, acquisition, bankruptcy, dissolution, transaction, or proceeding.
5. Use to protect against, investigate and deter fraudulent activity. When necessary, your personal information may be disclosed to third parties for the purpose of protecting against, investigating and deterring fraudulent, as well as unauthorized or illegal, activity.
6. Defend our legal rights. To protect and defend the legal rights of Floor Land Ltd, and Floor Land Ltd’s employees, we may disclose your personal information. We may also require your personal information to defend against legal claims, or to establish our legal rights.
7. To comply with and as required by law. We may disclose your personal information to government authorities or other relevant third parties in order to comply with applicable legal requirements, judicial proceedings, court orders, subpoenas, legal process, or lawful requests from governmental authorities.
4. Security. We have implemented commercially reasonable safeguards to provide adequate protection for the storage and transfer of your Personal Information. Despite the measures we have taken, we cannot guarantee that your personal information will only be accessed by authorized parties. We are not responsible for third parties that circumvent the safeguards we have put in place. We will notify you if we become aware of unauthorized access of your personal information..
5. Retention of Personal Information. Unless there is something in this Policy to the contrary, we may retain your personal information for as long as you participate in the Service, and thereafter as long as necessary to comply with legal requirements and obligations, defend our rights, resolve conflicts, improve our website, address complaints, and enforce contracts.
6. Opt-In. Users can opt-in to our SMS messaging service by entering your phone number to our website news letter or pop up. We will not enter you into the SMS service without your permission.
7. Opt-Out. At any time, you may opt-out of this Service by doing the following: Customer can reply to one of our SMS marketing messages with “STOP”, to opt-out.. You may also opt-out by contacting us by one of the methods in the Contact section of this Policy.You are not required by us to participate in the Service. You will not be discriminated against for choosing to opt-out of this Service.
8. Revisions. This Policy may be revised from time to time without prior notice to you. The changes to the Policy will be effective as soon as the updated Policy is posted. If you disagree with any such changes, please cease using the Service. Continued use following the posting of any such changes indicates your acceptance of the changes. If we make any changes to this Policy that materially impact previously collected personal information about you, we will make reasonable efforts to provide notice and obtain consent to any such changes as may be required by law.
9. Minors. Minors under the age of 18 may not use the Service. We do not knowingly collect information from children under 18 years of age. If you become aware that a minor under the age of 18 has used the Service, please contact us by the method listed below.
10. Terms of Use and Privacy Policy. This Policy is subject to the terms contained in Floor Land Ltd’s Terms of Use and Floor Land Ltd's primary Privacy Policy, both of which are available on Floor Land Ltd's website at https://www.floor-land.co.uk/. By signing up for the Service, you also agree to Floor Land Ltd's Terms of Use and Privacy Policy.
11. Contact. If you have any questions or concerns about this Policy or the way in which your personal information is handled, please contact us by phone at 751-861-8073, or by email at info@floor-land.co.uk.

Changes to this Privacy Policy

We reserve the right to amend this Policy at any time, if this becomes necessary after initial release, or if it becomes necessary with respect to additional, deleted, modified, or amended services provided by us.

We will not personally notify you of any amendments to this Policy. Users are urged to check this Policy frequently to determine whether any changes have been made. Users understand and agree that continued use of our web site assumes that they have read and accepted this Policy, as it may be amended from time to time.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to info@floor-land.co.uk.

Effective Date of the Privacy Policy

This Privacy Policy was last updated, and became effective, on 24/11/2023.