Refund & Returns Policy

We're certain you'll be thrilled with your new flooring, but should any concerns arise, we stand ready to assist in resolving them. We allow the return of one opened box from each order, offering you the chance to assess your purchase upon arrival.

To qualify for a return, it's necessary to alert us through email within a 14-day period after receiving your order. Upon your notification, we'll provide our return address so you can arrange the return at your own timing.

For the return to be successful, the flooring or accessories should remain in the same state as when they were delivered. We allow upto one unopened box. Any more opened boxes without confirmation from us, will not qualify for the refund.

In the event that you detect any damage to your items upon delivery, kindly decline acceptance. All damage must be carefully documented on the delivery paperwork prior to being handed back to the driver. Reach out to us within a 48-hour period to inform us of the problem, so that we can swiftly lodge a claim with the appropriate shipping firm. Any claims placed beyond this 48-hour period might result in an extensive investigation. We facilitate one pickup per return; if the customer is unavailable at the pickup time, it becomes the customer's obligation to return the goods at their own expense, but you would still be charged the collection fee for the missed collection..

If you believe a package is damaged or has a defective batch, please refrain from opening any further packages. Contact us right away so we can provide assistance. All warranties are supplied by the manufacturer, and any defective products will require a manufacturer inspection before an exchange or refund can be sanctioned.

In the event you opt to return your order, please be aware that a 25% restocking fee will be imposed, and a redelivery fee of £59.99 will apply. This fee will be determined based on the total value of the order.

Once we receive and restock your return, we will proceed to issue a refund using your original payment method and exclude any delivery or restocking fees which are owed from the total payment, which will be credited back to you.

Should you have any questions or concerns about your return, feel free to contact us at info@floor-land.co.uk or call us on 0800 996 1922.